Operations Audit Analyst

Job description

Essential Job Functions: The Operations Audit Analyst is accountable for meeting and supporting audit-related KPIs, including but not limited to: This role actively monitors performance trends, escalates recurring issues, and contributes to KPI reporting and continuous improvement initiatives. - Freight Bill Audit & Validation - Audit carrier freight bills (LTL, TL, Parcel, accessorial) against contracted rates, spot quotes, and shipment details in the TMS (e.g., 3GTMS). - Validate shipment weights, freight class, dimensions, service levels, fuel surcharges, and accessorial charges. - Identify duplicate charges, incorrect rating, unauthorized fees, and billing errors. - Re-rate shipments and update system cost details to ensure alignment between invoices and approved charges. - Dispute Management & Carrier Communication - Research discrepancies using shipment documentation (BOLs, rate confirmations, contracts). - Communicate directly with carriers to dispute incorrect charges and request invoice corrections. - Track and manage open disputes through resolution - Maintain clear documentation and audit trails for all disputes and adjustments. - System Accuracy & Financial Controls - U...