Bankcard Customer Support Specialist

Job description

Service our customers and provide support to Central Bancompany employees, while rotating into various duties and assignments as needed. Provide customer service via telephone and email concerning consumer credit cards, small business credit cards, and debit cards, while exhibiting our legendary service standards. Process daily payments, reports, application entry, and customer request for our credit cards and debit cards. Answer questions and provide solutions to problems. Handle internal and external customer issues and questions, work on some special projects or research customers' requests as needed. The contact with customer and employees will include phone, email, and some in person. Maintain a high level of competency and handle all request, which may be via multiple electronic systems. Respond to account inquiries, able to answer questions about accounts, products and services. Have an understanding of our rates, special promotions, and all products in bankcard. Answer telephone calls as they come in. Effectively communicate and actively listen to internal and external customers to determine their needs. Answer questions and solve problems. Understand and maintain departmen...