Customer Service Representative
South Shore Health · US
If you are an existing employee of South Shore Health then please apply through the internal career site.
Job description
If you are an existing employee of South Shore Health then please apply through the internal career site. Requisition Number: R-22499 Facility: LOC0011 - 85 Columbian Street85 Columbian Street Weymouth, MA 02190 Department Name: SHS Customer Contact Center Status: Part time Budgeted Hours: 20 Shift: Evening (United States of America) Customer Service Representatives represent South Shore Hospital, and Answering Service clients by answering live telephone calls professionally, accurately, and efficiently. CSRs will provide callers with exceptional customer service and demonstrate call control while maintaining a high level of professionalism with each interaction including emergency scenarios. Compensation Pay Range: $16.16 - $21.75 1 - Manages internal and external calls for South Shore Hospital and the Brigham and Women / Dana Farber's Cancer Center in Clinical Affiliation with South Shore Hospital. a - Knowledge of departments and their functions to enable the intelligent and accurate management of caller’s needs and inquiries to distribute to the appropriate location. b - Provides way-finding to the facility, to internal departments and off-site affiliates . c - Accurately manag...