Customer Service Representative - (FT)

Job description

Company Description Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors. CUSTOMER SERVICE REPRESENTATIVE: Paragon Testing Enterprises, a Prometric Company Full-time Toronto, ON POSITION SUMMARY: The successful candidate will work under the guidance and direction of the Customer Service Supervisor, to provide customer service to prospective test takers, end-user clients, and partner organizations regarding Paragon's tests and instructional materials. Work Schedule: The candidate will be required to work five 8-hour shifts between Monday and Sunday, between 8:30am – 5:00pm EST. RESPONSIBILITIES: REQUIREMENTS: - Providing comprehensive customer service to test takers via email, telephone, and online chat. - Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner. - Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective tes...