CRM Manager

Job description

Change lives globally. Shape the future of CRM. What if your work helped millions of people see and hear better - every single day? At Specsavers, our purpose is simple and powerful: to change lives through better sight and hearing, while creating a place where our people genuinely feel proud to belong. We’re now looking for a talented CRM professional to join our global CRM Innovation team and play a key role in shaping meaningful, customer ‑ led experiences across 11 international markets. This is a very exciting opportunity for someone who loves bringing customer journeys to life, enjoys working with diverse teams across regions, and feels energised by innovation and continuous improvement. You’ll sit at the heart of our Customer Engagement Capability Hub, working closely with regional retention and engagement teams to enable smarter, scalable, compliant and more impactful CRM. In this role, you’ll support the global CRM Innovation team to develop global customer engagement, retention and loyalty. You’ll be comfortable planning and owning projects end ‑ to ‑ end, collaborating cross ‑ functionally and ensuring stakeholders are supported and informed from early planning through t...