Representative, Customer Service

Job description

The SGL site in St. Marys, Pennsylvania, is our largest graphite component processing site worldwide. It is characterized by its broad product portfolio and expertise in machined, purified and CVD coated parts used especially in the fast growing LED and semiconductor industries. The site is part of the Business Unit Graphite Solutions. This position provides integrated, quality service to customers in the areas of quotations and order management activities. The Customer Service Rep. works closely with other departments on material availability, lead times, and other customer requirements to provide world class service throughout the entire order management process. What to expect: - Handles customer inquiries and resolves issues adhering to company and/or departmental policies and procedures ensuring customer satisfaction. - Work with Quality and Technical Sales to field general questions and/or process customer requirements. - Regularly review open orders and provide updates to customer. - Follow-up on past due accounts for payment status and collection of cash. - Enter new customer information in SAP and maintain sales and marketing data fields. - Serves as first voice of the cus...