Senior Technology Major Incident Manager

Job description

About this role: Wells Fargo is seeking a Lead Systems Operations Engineer to join our Technology Organization and be part of our Technology Major Incident Management team. Learn more about the career areas and business divisions at wellsfargojobs.com. As a member of Technology Major Incident Management, you will be responsible monitoring the production support environment by interfacing with team members, resource coordination for production and performing escalations. In this role as you will be responsible to drive resolution of incidents with reputational, regulatory, compliance, customer, or business impact that require an immediate coordinated response and timely communications. You will lead resolution of complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services. You will partner with Incident Communicator, Platform, and Business teams in driving resolution activities. You will make an impact by identifying opportunities for process improvements within technical support strategies and plans and contribute to increasing system efficiencies and lowering the human intervention time on related tasks...