Senior Manager Banking Operations

Job description

About the opportunity We are looking for a Banking Operations Senior Manager with experience in delivering operations excellence on a global scale. You will be part of the Banking Operations leadership team, on a journey to build a cutting-edge service delivery organization. In a regulated environment with high expectations towards service excellence, deep banking expertise and process excellence are the foundation of our success. - Do you have experience in the banking/fintech/financial services sector driving process optimization? - Do you have experience in banking operations topics related to: payments and reconciliations, recovery operations (dunning and collections) and/or regulatory processes such GDPR, account customer data? - Do you have experience leading large teams as well as managing 1stLoD support agents from vendor partners/BPO? - Do you enjoy complex data analysis and working on dashboards to find root causes to improve customer and business outcomes? In your next challenge, you will: What you’ll need to be successful - Lead and develop a team of dedicated professionals in order to deliver best-in-class global Banking Operations across a range of problem areas. - Co...