Customer Experience Manager, Equity of Access

Job description

Company Description Fairness feels good: Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. Job Description: We are looking for a Customer Experience Manager, Equity of Access to help us design more inclusive, accessible and equitable pathways for people who interact with AFCA, particularly those who may face barriers or be in vulnerable circumstances. This role is focused on understanding and responding to diverse needs, not designing a single experience for all. You’ll lead work that ensures our services can adapt to people’s situations, capabilities and preferences, so they can engage with us in a way that works for them. This rol...