Customer Service Representative

Job description

Job DetailsJob Location: Cover Care, LLC (HQ) - Westfield, IN 46074Position Type: Full TimeEducation Level: NoneSalary Range: $18.00 - $20.00The Customer Service Representative is responsible for supporting customers with their automatic pool cover service and installation needs. This includes scheduling service appointments, providing quotes, answering customer inquiries, placing orders, and following up to ensure customer satisfaction. The position requires the ability to manage a high volume of both incoming and outgoing phone calls while maintaining excellent service standards. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: To be successful in this role, an individual must perform each essential duty satisfactorily. Performance will be evaluated in part based on the successful execution of these responsibilities. This list is not exhaustive, and additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Essential Functions: Answer incoming customer calls and assess customer needs. Create and manage service tickets and sales orders; remove closed tickets as needed. Schedule service calls and maintai...