Supervisor Service Coordinator

Job description

We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals. Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals. The Supervisor Service Coordinator role is responsible for providing oversight of the Service Coordinator team. In addition to leading the Service Coordinator team, this role is responsible for creating jobs, answering incoming service calls, quoting recommended service repairs, reporting on service department jobs and completions, new contract and renewals processing, and managing overall administrative workflow between the service and parts department. This role is responsible for maintaining a positive team environment within the Service Coordinator team. This role requires a high level of customer interaction. Responsibilities: Ensure timely scheduling and follow-up of work to achieve maximum efficiencies and customer satisfaction based on job status and company procedures. Monitor for consistency of task completion within the ser...