Project Manager, Disputes Onboarding

Job description

As Marqeta’s Project Manager, Disputes Onboarding you will work with first-class Disputes Project Management Team-a key team driving the customer experience at Marqeta. Team mission is to become an essential partner to our customers by delivering a seamless, high-impact onboarding experience. In this role, you’ll play a critical part in designing and implementing onboarding processes that set our partners up for success within Marqeta’s Disputes offerings. Your work will directly contribute to delivering a smooth, scalable, and delightful onboarding experience. This role will be performed in a hybrid work model (Tuesday, Wednesday, Thursday onsite) from our Warsaw office. We’d love for you to join us! What you will you’ll do: - Create and manage project plans for onboarding new customers into Marqeta’s Disputes products and services. - Lead project planning and deployment of new tools and features within the Disputes ecosystem. - Coordinate with internal teams to monitor progress, track tasks, and communicate status updates. - Support process development and documentation for both internal teams and customers. - Identify areas for improvement and help optimize onboarding workflows....