Customer Service Representative 1/2

Job description

This is a multi-level posting. Candidates may be considered for any of the levels posted, depending on their level of experience and depth of expertise. The customer service representative, with limited supervision, performs daily nominating, confirming and scheduling processing functions. Also performs monthly invoicing process. Facilitates communication of critical and non-critical information that impacts daily customer activities to both internal and external parties. Analyzes and resolves scheduling and billing issues and responds to customer inquiries. Also assists in training other staff as needed. Deal with assigned complex customer issues on an individual basis. Have the potential to handle complex customer issues in a timely manner. Able to coordinate with gas control, customer and pricing desk on interconnect activity. Able to perform system application testing. Able to determine when manual scheduling is appropriate before seeking approval. Help build training manuals. Customer service department is 24x7 operation with office staffed from 6:30 a.m. to 10:00 p.m. daily. Work is performed in a team environment. Perform nominations, confirmations, allocations and schedul...