Technical Support Analyst

Job description

About the Role: Provide enterprise-level endpoint, device, and user support across all supported locations, ensuring secure, reliable, and consistent end-user computing experiences. This role is responsible for the deployment, configuration, and patching of desktop systems in alignment with established standards; building and maintaining PCs to Haynes specifications; and delivering ongoing end-user support across approved platforms. Responsibilities also include the proactive management and support of mobile devices (phones, tablets, and Wi-Fi handheld computers), support of desktop VoIP phones, and hands-on participation in network support and troubleshooting activities, including connectivity, access, and performance issues. The role performs assigned administrative functions within Mimecast and emphasizes documentation, proactive maintenance, and continuous improvement to support a stable, secure, and scalable enterprise computing environment. Qualifications (R equired & P referred): Education : Associates Degree in related field (R); BA/BS in related field (P) Experience : 3 years’ (minimum) experience in IT - related roles Skills: - Microsoft Intune administration and endpoint...