UX Service Designer

Job description

Job Description: Key Responsibilities Develop cross-product partnership with product managers, product owners, and product designers and a “teaming” model to engage across these roles Document the macro journeys across the org Design and document end-to-end service experiences, including journey maps, service blueprints, ecosystem maps, and workflow models. Translate high-level experience strategy into actionable frameworks, requirements, and design recommendations for product teams. Conduct qualitative research, stakeholder interviews, and contextual inquiry to understand customer needs and operational constraints. Identify friction points, gaps, and opportunities across customer journeys and propose improvements grounded in data and insight. Collaborate closely with product managers, UX designers, engineers, and operations teams to ensure service design artifacts inform decision-making. Facilitate workshops and cocreation sessions that bring cross functional teams together around shared understanding and alignment. Drive cross‑team workshops/ working sessions that enhance alignment on experience practices and ensure their effective integration into product roadmaps. Support the d...