Customer Service Lead

Job description

Customer Service Lead (Administrative Analyst/Specialist II) Compensation and Benefits: Anticipated Hiring Salary Range: $5,274 - $5,488 per month Full CSU Classification Salary Range: $5,274 - $7,684 per month The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . - This is a full-time, probationary, exempt position. Job Summary: Under the general direction of the Director of Student Accounts, the Customer Service Lead is responsible for oversight of daily cashier, campus ID cards, and Customer Service operations, including student payments, receipt and processing of departmental deposits, ACH refund processing, and technical systems. The position examines transactions and processes for conformance to established policies and procedures, identifies actual or potential problems, and recommends corrective action. The position oversees a team consisting of Cashiers, Cashier...