Product Support Manager - Marine
Rolls-Royce · Novi, Michigan, US
Job Description Title: Product Support Manager – Marine Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to th...
Job description
Job Description Title: Product Support Manager – Marine Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance. Key Accountabilities: - Provide product support management and service advisement for international marine key customers, fleet operators, shipyards and service network regarding technical, quality related and organizational topics - Technical point of contact for all service-related field issues, initiate, coordinate and support failure analysis, ensure proper rectification measures are defined and successfully implemented by liaising with Product Support / Quality / Engineering - Identify and implement service concepts to enhance the strategic relationships to major customers - Coordinates with project teams of different and parallel running project sites internationally, ensures and oversees that project requirements regarding necessary resources, tools and infrastructure are met and projects can be executed successful and efficient - Provide independent implementation and communication of customer requiremen...