Application Support Analyst

Job description

Role Summary We are seeking a: client-facing Application Support Engineer to support and stabilize business applications within professional services and law firm environments. This role combines: hands-on technical support , ticket ownership , and operational coordination . While not a traditional Business Analyst or Project Manager role, the position requires a problem-solving mindset , strong business understanding, and ownership of day-to-day application operations. The ideal candidate thrives in a fast-paced client environment, enjoys resolving complex issues, and proactively improves processes and system reliability. Key Responsibilities: Manage day-to-day: application and technical support operations Resolve support tickets across multiple client environments Troubleshoot: Windows systems, applications, and user issues Act as the primary point of contact for client support requests Reduce dependency on senior engineers through independent issue resolution Coordinate with internal teams, vendors, and stakeholders for incident resolution Support application implementations, upgrades, and operational improvements Document solutions, workflows, and recurring issues Maintain high...