Counter

Job description

Position: Counter Reports to: General Manager Key Performance Elements/Essential Functions Hospitality to our Guests: - Understands our culture and takes whatever steps necessary to create a positive and memorable guest experience. - Develops guest loyalty through memorable service that keeps them coming back. - Answers the phones, greets guests for takeout, receives & reviews online orders. - Provides food recommendations to guests and addresses all menu and service-related inquiries. - Follows company policy in handling guest allergies/intolerances, ensuring our guests receive "safe" meals - Properly enters all items served to guests at our Point of Sale (POS) - Providing friendly and attentive service that makes guests feel well taken care of and builds their intent to return. - Provides accurate checks to guests, accepts payments, and completes all appropriate transactions. - Handles guests' complaints by listening to their concerns, informing a manager promptly, and resolving issues to ensure overall guest satisfaction. - Thank guests as they leave and invite them to return to the restaurant again. Hospitality to your Team: - Arrives to work on time as scheduled, well-groomed...