Technical Customer Success Manager - France (m/f/d)
Reonic · Berlin, DE
Are you passionate about renewable energy? Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to h...
Job description
Are you passionate about renewable energy? Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU! 💡 Please note that for this role C2-level French proficiency is required. What You’ll Do ✨: 🤝 Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the French-speaking markets 🚀 Solve technical problems from day one after signature and guide them through technical questions about our system and solar and heatpump (you don't need to be an expert directly) 💡 Leverage customer feedback to enhance our software, in close collaboration with our development team 🚀 Continuously improve customer experience and help them day to day in calls and in our support chat 📊 Identify technical bottlenecks with customers and improve our solutions with the engineering team 🧠 Strategically plan and implement projects that drive Reonic's growth and innovation What Makes You a Great Fit ✅ 🎯 Experience in B2B SaaS customer service or success, with a strong emphasis for engaging directly with cus...