Training and Knowledge Management Manager

Job description

Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media NYCOfficeofTech, and visit oti.nyc.gov to learn more. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. The successful candidate will serve as a Training and Knowledge Management Manager reporting to the Customer Support Unit under the Customer Service Division. Responsibilities will include: o Align with industry best practice, o Remain consistent with the goals of the Customer Service Division o Effectiveness, identifying skill gaps and other through the QA pr...