CUSTOMER SUCCESS & PROJETS OPERATIONNELS - STAGE

Job description

Wonderbox is the European specialist in giftboxes and in the leisure activities sales on Internet. With nearly 600 employees and a turnover of 350 million euros, our products are distributed in France, Spain, Italy, Belgium, Switzerland, the Netherlands, Portugal, Denmark, Sweden, Norway and the USA. Our mission? Make our customers' dreams come true and offer them original gift solutions in the world of leisure (wellness, gastronomy, sports and holidays). As part of the Wonderbox team, you'll be pleased to work with talented, motivated and dynamic colleagues in a constantly evolving environment. You'll have the opportunity to progress within a fast-growing international company with a strong corporate culture. Job Description: 🎯 1. Gestion du support service client expert Prendre en charge la file de réclamations clients et en assurer le suivi selon les objectifs fixés. Identifier et résoudre rapidement des problématiques variées, de manière autonome et proactive. Participer au développement de solutions durables en lien avec la coordinatrice qualité et l’équipe IT. Contribuer à la formalisation de bonnes pratiques et à l’amélioration continue de la satisfaction client. 📊 2. Suivi...