Deal Desk Team Lead - Major Account Services (MAS)

Job description

ADP is hiring a Deal Desk Team Lead within our Commercial Operations Center of Excellence (CoE) This is a highly customer centric, engaging, and instrumental role in driving early-stage customer success within the Major Account Services (MAS) organization. We are seeking an individual who has high-energy, likes to win, thrives where things move fast, and deadlines must be hit without exception. You will serve as a trusted advisor to Sales teams and work directly with SMB clients in their post-sales onboarding process and smooth transition to ADP. Responsibilities: - This is a hybrid role based out of our Maitland, FL office. Qualified candidates must live within commutable distance to this location. * - Building & manage partnerships with cross-functional teams (Ops, sales and implementation) to ensure smooth and successful hand-off of customer to Service organization. - Provide prompt, accurate, and friendly customer service to the sales, service and Ops organizations. - Leverage Data to maintain KPI's between established parameters. - Manage analyst workload capacity to ensure SLAs/turnaround times are met as well as accuracy and compliance with Sales and Service customer onboard...