Field Support Technician

Job description

Overview Edgewater Federal Solutions is seeking a Field Support Technician to support a major national laboratory. The successful candidate will provide second-tier, desk-side computer support of computing hardware and software in NM, CA, D.C., and NV. Support is provided in both the unclassified and classified arenas, across the general campus, including in high-security buildings (HSBs). The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu). The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices. Responsibilities: - Provide prompt response to all assigned service requests, ensuring the standard performance requirement is met-or. - Troubleshoot the system problems & complete repair in a timely & efficient manner, insuring minimal recurrence of problem (rework). - If unable to repair on initial visit, validate the user’s problem & provide information on a temporary work around, if necessary, to allow the customer to continue to work, until the system is repaired. - Effectively use remote assistant tool...