Senior Customer Success Manager

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. We are looking for motivated and service‑oriented Senior Customer Success Manager to support a portfolio of retail customer. In this role, you will build strong customer relationships, ensure high‑quality service delivery, and manage key commercial and contractual activities. You will be acting as a trusted partner, you will represent the company professionally during both virtual and in‑person customer engagements. This position is ideal for candidates with a strong customer service background, commercial awareness, service delivery management, and contract management. The position requires trips to customers’ side (few days per month) and regular office visits to Milton Keynes. Responsibilities: Manage customer retention, contract processing, invoicing, payment activities, and service delivery for an assigned customer portfolio. Act as the primary day ‑ to ‑ day contact for customer requests, ensur...