Director, Customer Success

Job description

Espresa is the only personal benefits platform that delivers a global and all-in-one experience for HR, people teams, and employees. With a core focus on Lifestyle Spending Accounts (LSAs) and a complimentary, modular suite of solutions focused on total wellbeing, recognition, and community, Espresa powers Great Places to Work® while making heroes out of HR teams. Join our growing team of tenacious builders, designers, and people igniters, and help transform the industry of personal benefits for good. The opportunity: The Director of Customer Success is a key leadership role responsible for driving the vision, strategy, and execution of the Customer Success department at Espresa. This role oversees large-scale initiatives, accounts, and teams while partnering closely with the VP of Customer Success to align departmental goals with broader business objectives. As one of two Directors within the department, this individual must be highly collaborative, working closely with their peer Director to ensure a consistent experience across all Customer Success Managers (CSMs) regardless of reporting lines. They will also work in tandem with the Head of Account Management to align on commerc...