Sr Player Development Executive

Job description

Summary: Develops and maintains relationships with new and existing VIP players. Responsible for new player acquisition and repeat visitation from higher worth customers. Builds relationships to instill loyalty to the property. Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: - Smile, display energy and open body language - Proactively greet team members and guests, initiating interaction to provide service - Always use a positive parting remark to end the conversation Qualifications: - Creates a new business pipeline, bringing in top customers and providing elevated service experience. - Ability to extend complimentary services in accordance with the approved comp matrix. - Reviews player ratings and histories to evaluate and make decisions for complimentaries. - Knowledge of table games operations and electronic gaming machines. - Markets to maximize participation in special events and promotions. - Achieves established revenue and reinvestment goals. - In person, telephone, and digital outreach to identified segments of the player database to increase...