Early Collection Associate - Danish speaking

Job description

We are looking for Early Collection Associates to strengthen our earlystage collection work and help our customers get back on track. You will handle our danish customers, so being fluent in danish both in speech and in writing is a requirement. You will play a key role in supporting our responsible lending practices, contributing to customer satisfaction, and reducing the flow of cases into latestage collection, while working closely with both internal stakeholders and external Debt Collection Agencies (DCAs). Get an idea of the role As an Early Collection Associate at Resurs, you will combine customerfocused communication with structured administrative work across the entire early collection chain. You will manage both inbound and outbound customer contacts, handle complex cases, and collaborate closely with external partners to secure efficient and compliant recovery processes. You will take ownership of your cases endtoend, ensuring that each interaction is handled with clarity, professionalism, and respect for the customer situation, while always safeguarding the Banks interests and regulatory requirements. You will also: Manage inbound customer communication across all existi...