Support Supervisor, IT

Job description

Business Unit: Information Technology Industry: No Industry Overview: Houlihan Lokey, Inc. (NYSE:HLI) is a leading global investment bank recognized for delivering independent strategic and financial advice to corporations, financial sponsors, and governments. With uniquely deep industry expertise, broad international reach, and a partnership approach rooted in trust, the firm provides innovative, integrated solutions across mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Our unmatched transaction volumes provide differentiated, data-driven perspectives that help our clients achieve their most critical goals. To learn more about Houlihan Lokey, please visit HL.com. The IT Support Supervisor leads and manages regional service desk and onsite support teams across the Chicago, Minneapolis, Dallas and Houston offices, ensuring timely and effective technical assistance for a global investment banking environment. This role oversees day-to-day operations, monitors performance metrics, and maintains high user satisfaction while upholding firm-wide security and compliance standards. Acting as the primary escalation point for compl...