Operations Manager | E-commerce

Job description

Are you a logistics mastermind with a passion for e-commerce? In collaboration with Cozee, we are looking for a results-oriented Operations Manager to spearhead and optimize business operations in Southern Sweden. This is a consultant role where you will be the boots on the ground, ensuring that every package reaches its destination with precision and that our operational backbone remains scaleable and efficient. Key Responsibilities Operational Excellence: Own and improve the efficiency and reliability of logistics operations in Southern Sweden, ensuring top-tier delivery performance. Partnership Management: Act as the primary point of contact for logistics and delivery partners across the Skåne region, fostering strong professional relationships. Fulfillment Oversight: Monitor order fulfillment processes and proactively resolve operational or delivery-related issues to maintain high customer satisfaction. Data-Driven Insights: Track, analyze, and report on KPIs such as delivery lead times, order accuracy, and return handling. Process Innovation: Identify and implement strategic improvements to enhance delivery efficiency and cost-effectiveness specifically within the Southern reg...