Resident Experience Concierge (Healthcare)

Job description

Salary Up to $75,000 / Year Overview: Resident Experience Concierge (Healthcare) Customer Service | Grievance Management | Resident Relations Elderwood at Hamburg: Make a Difference in Every Interaction Elderwood is seeking a Resident Experience Concierge to serve as the first point of contact for residents, families, and visitors - and to elevate the overall customer experience within our skilled nursing facility. This is a high-impact, people-focused role ideal for someone with a background in healthcare, admissions, social work, or hospitality who thrives on building relationships, resolving concerns, and creating a welcoming environment. You will play a critical role in resident satisfaction, service recovery, and communication across departments - while also serving as the facility’s designated Grievance Officer. Why This Role Matters: This is not a traditional front desk role. Your work directly impacts how residents and families feel about their care every day. You are: This is not a traditional 8:00am–4:00pm role. As a key point of contact for residents and families, this position requires a flexible schedule, including occasional evenings and weekends, to ensure accessibil...