CUSTOMER SERVICE REP II

Job description

About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers. About the role: As a Customer Care Representative Tier 2, you will handle more in-depth or complex issues that our offshore or tier 1 support isn’t equipped to handle. You’ll have access to more tools and information to help resolve inquiries efficiently . You’ll provide high-quality service and troubleshoot issues in depth to ensure customer satisfaction. This role requires strong problem-solving abilities, technical aptitude, and a customer-first attitude. Responsibilities: - Communicates professionally and empathetically via phone, e...