Client Service Support Specialist Associate 1

Job description

Purpose Of Role: Under supervision of the Team Manager, the Client Service Specialist provides direct client service support to internal clients, investment managers and central support teams to ensure timely and error free-processing and facilitate the resolution of problems related to complex events. Specific Duties: PRINCIPAL TASKS Establish and maintain an effective collaboration with the offshore Client Service and Business Partners Site. Provide inquiry and operational support to internal and external clients on complex, high-risk asset-servicing functions. REPORTING AND RECONCILIATION: Prepare reporting for client purpose e.g. KPI, Board Packs, Activity Sheets. Grant requested access for external users, work on periodic reviews, Proxy POA’s, aged debts. Perform operational tasks, including transaction and data reconciliation, and client reporting. Track and conduct research using internal and external sources to respond to and resolve complex inquiries and issues. Liaise with operations teams to solve the problems. Identify the need for issue escalation. COMMUNICATION & RELATIONSHIPS: Maintain accurate records of research, follow-ups and client interaction. Proactively ident...