Player Services Representative

Job description

Essential Functions: - Consistently demonstrates superior customer service skills by displaying outlined service behaviors - Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next - Creates an atmosphere of luck and celebrates guest’s wins - Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting - Anticipates needs and provides fast, flawless service - Checks for satisfaction and effectively resolves service breakdowns when they exist - Promotes CLUB JACK programs and card membership - Provides a warm farewell and thanks guests for visiting - Responsible for the operation of assigned window to include exchange of currency for coins/tokens - Prepares hand-paid jackpots and hopper fills through Thistledown’s Slot Data System. Issues jackpots and hoppers to appropriate VLT or Security personnel - Responsible for generating and issuing to patrons pari-mutuel tickets and credit vouchers, making simulcast payouts and redeeming credit vouchers - Verifies all funds at the beginning and end of each shift. - Ensures accountability o...