Senior Site Manager

Job description

Senior Site Manager, MS Site Management Position Profile: Accountable for daily operations of a medium to large team that may include a complex site and/or multiple sites. Ensures contract compliance of services including Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services through SLA performance and client feedback. Responsible for talent selection and assessment, recruiting, hiring, onboarding, employee retention, staff development, succession planning, and performance management, including employee counseling. Job Duties and Responsibilities: - Manage daily operations of a medium to large site while leading a medium-large team of direct reports. - Prioritize complex projects while managing multiple and competing priorities. - Foster an inclusive, high-performing team environment in which SLA objectives are consistently met. - Demonstrate expert knowledge of Ricoh’s products and offerings; provide insights into strategic and tactical issues. - Improve operational quality through effective use of Ricoh Service Excellence tools. - Manage staffing and performance of site personnel and Field Service Representative staff. - Create and maint...