ITAM Business Analyst

Job description

Position Summary Responsible for eliciting, documenting, managing, and communicating business requirements. Effectively acts as a liaison between the IT staff and other departments and vendors, coordinating the organization and execution of projects and initiatives throughout the business . The Business Analyst will also function as the Audio/Visual (A/V) Technical Lead is responsible for the design, implementation, support, and continuous improvement of enterprise audio/visual solutions. This role owns the end-to-end A/V lifecycle and serves as the primary subject matter expert for collaboration and conference room technologies across the organization. This position also provides advanced technical support, manages vendor relationships, documents standards and processes, and trains support teams. Essential Duties and Responsibilities: Collaborate with customers to define functional and technical requirements and specifications for new application, or application fix or upgrade. Perform GAP Analysis by establishing current state and desired future state requirements Work with customers having various job roles to identify current and future-state business processes Facilitate desig...