Member Relations Specialist

Job description

This position will serve as the primary contact and resource for senior LOB members who have been selected part of the member liaison program. The individual will conduct outbound telephone calls to welcome and educate new senior members to Regal/Lakeside/ADOC and conduct a full welcome call by assisting with any onboarding or transitional needs. Metrics are set for volume of welcome calls and volume of RSVPs to the new member orientation- as well as member orientation attendance with a focus on not just quantity RSVPs but quality. Position will be fully cross trained in Member Relations responsibilities including Welcome calls, courtesy calls and Member orientation invites/attendance. The individual will be responsible for providing a higher level of assistance, guidance, and customer service support to not only the new senior LOB members but the full existing senior LOB membership assigned to the selected PCPs part of the member liaison program The MR team conducts "Welcome Calls" to North AND South Regal, Lakeside and ADOC CMC, Medi-Medi and Senior members to welcome the new members to our IPA/Medical Group, assists members with continuity of care (appointments, authorizations,...