Journeys - Bilingual Spanish/English Phone Support Representative - Onsite

Job description

Position Overview: As a Bilingual Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure. Job Responsibilities: - Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns. - Foster strong customer relationships to enhance retention and loyalty. - Work cross-functionally with internal teams to ensure seamless customer experience. - Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance. - Serve as a brand ambassador by upholding company values and delivering outstanding service. - Apply coaching, feedback, and training to enhance performance and customer satisfaction. - Ensure the security and privacy of customer information. - Perform addi...