After sales Manager

Job description

About FTI Group FTI Group Pty Ltd is a proudly Australian-owned company leading the way in innovative building solutions that streamline construction projects. Every day, we’re driven by a clear purpose: helping our customers build faster, smarter, and safer. From concept to creation, all our products are designed and manufactured right here in our Australian factory. Today, our innovative building solutions feature in over 4,500 buildings — including some of Australia’s most iconic landmarks — and are making their mark internationally as well. About the Role: The After Sales Manager plays a crucial role in ensuring customer satisfaction and loyalty within the building and construction industry. This position is responsible for overseeing the after-sales service operations, addressing customer inquiries, and resolving issues to enhance the overall customer experience. The After Sales Manager will collaborate closely with various departments to ensure that products meet quality standards and customer expectations, ultimately contributing to the company's reputation and success in the market. Responsibilities: Qualifications: - Lead and manage the Aftersales Service Team. This includ...