Specialist, Customer Service

Job description

Job Title: Specialist, Customer Service Job Description: About the Role Entegris is seeking a Customer Service Specialist to support and strengthen relationships with our customers. This role serves as a key point of contact for complex customer needs, working with internal teams to resolve issues, clarify policies, and ensure a smooth order fulfillment experience. The Customer Service Specialist applies sound judgment and initiative in day to day decision-making, balancing customer expectations with operational priorities and business goals. The position also contributes to continuous improvement efforts that enhance the overall customer experience. Key Responsibilities: Customer Issue Management & Resolution: - Independently analyze customer orders and non routine requests, interpret customer intent and internal business requirements, evaluate operational and compliance implications, and translate approved business requirements into SAP and Entegris processes to support accurate fulfillment and business objectives . - Serve as the primary point of contact for assigned customers, independently managing non routine issues, evaluating competing priorities, and determining appropriat...