Centralized Servicing Specialist - San Antonio, TX

Job description

The Centralized Collections Specialist is responsible for managing past-due accounts in a call center environment, primarily through outbound and inbound calls. This role focuses on collecting payments, negotiating payment arrangements, and assisting customers in resolving delinquent accounts while maintaining a professional and customer-focused approach. Salary: $16.00 to $18.00 per hour Perform Collections and Account Management Responsibilities - Make outbound calls to customers with delinquent accounts to secure payment arrangements - Receive inbound calls and assist customers with resolving account issues related to overdue payments - Use company systems to locate account information, payment history, and contact details - Update customer account information to ensure accurate and status - Document all customers interactions, agreements, and account resolution - Provide clear explanations of account balances, due dates, and options resolving delinquencies Payment Negotiations and Customer Interaction: - Assess customer financial situations and offer suitable payment options or arrangements - Work within company policies and guidelines to negotiate settlements or resolve accoun...