Guest Service Agent - Cassara

Job description

Job DetailsJob Location: Tapestry Collection by Hilton - Carlsbad, CA 92008Position Type: Full TimeSalary Range: $19.00 - $23.00 HourlyJob Shift: VariedPOSITION PURPOSE Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering. ESSENTIAL FUNCTIONS: Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Ensure all security protocols are followed as well as departmental and company procedures. Promote the Hilton Honors Program and provide recognition and benefits to all present members. Knowledgeable of the HILTON HONORS Program and the tier benefits. Answer all call by three rings and correctly transfer all calls to appropriate departments. Input all guest requests into the system, ensure completion, confirmation call to guest. Attend Buzz sessions make self aware of daily activities, arriving VIP’s, Group/Conferences in house, special requests, and scheduled shuttles. Knowledgeable of all special promotions for all hotel outlets. Knowledgeable of all special hotel accommodation promotions and packages. Recognition of repeat guests and familiarization of corporate accounts....