Office Assistant

Job description

Located at our Patient Service Center (Fairborn, OH) Full-Time Day Shift (7:30 AM-4:30 PM) Position Summary: Promotes and practices prompt and courteous customer service at all times. Organizes patient flow. Collects and enters patient information into appropriate electronic ordering system. Responsibilities: Qualifications: - Provide professional customer service to patients, including greeting them with name, approximate wait time, and updates on delays. - Manage patient flow by resolving issues with incomplete requisitions, contacting providers for missing orders or clarification. - Answer phones promptly, check voicemails at least 3 times/day, and reply accordingly. - Monitor fax machine, file complete orders, follow up on missing information, and maintain organized fax files. - Handle drop-off specimens, complete logs, verify requisition details, and deliver specimens for processing. - Distribute collection kits and address patient questions or concerns. - Verify and update patient demographics, promote My Labs Now for copies. - Post schedules and memos, process payments, and assist with payment training for new employees. - Coordinate transportation for STAT requests and reco...