Director of Insider

Job description

AUTHENTICALLY YOU: Explore a bold new career path at W Hotels, where your natural talent is celebrated, and your individuality fuels our culture. W’s work environment is crafted to spark imagination, ignite curiosity, and bring the iconic W experience to life for our guests. CURATING ORIGINALITY TAKES TALENT: W Sydney is now casting for a Director of Insider to assist in leading our Rooms Division operations. In this role, you are the ultimate connector and curator of the guest experience, delivering elevated, personalized service from pre-arrival to post-departure. With full ownership of the guest experience/relations function, you oversee all property operations ensuring the highest level of hospitality and service are provided. You analyze service trends, resolve complex issues, and drive continuous improvement to enhance guest satisfaction, loyalty, and revenue. You foster strong interdepartmental alignment to ensure each guest’s journey is cohesive, highly personalized, and memorable. You serve as the face of the guest experience, collaborating across departments to ensure every detail is seamless and tailored. With a "Whatever/Whenever" mindset, you anticipate needs, learn gu...