User Research Manager

Job description

Closing Date: Sunday 26th April 2026 Location(s): Birmingham or London: Flexible Working: The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. About the role: As a User Research Manager within BT Consumer Brand, you will lead a team of user researchers to ensure customer needs are clearly understood and reflected across brand, marketing and digital experiences. You will be responsible for setting clear direction, maintaining high research standards and ensuring insight is joined up across multiple initiatives and journeys. This role combines people leadership with strategic influence, requiring you to balance user needs with commercial priorities, challenge assumptions and help teams make confident, evidence-based decisions. You will act as a trusted voice of the customer while enabling your team to deliver research that drives measurable business impact. What you’ll be doing: - Lead, line manage and develop a team of user researchers, providing clear direction, regular feedback and support around performance, progression and wellbeing - Set and maintain high standar...