Digital Engagement Specialist

Job description

The Digital Engagement Specialist drives product adoption, retention, and customer expansion by designing, deploying, and continuously optimizing in‑app digital engagement experiences that guide users to value. This role leverages contextual guidance, including feature discovery, walkthroughs, announcements, and embedded learning, to accelerate time‑to‑value, reduce user friction, and influence key adoption metrics across the customer lifecycle. Partnering closely with Product, Engineering, UX, Sales, Professional Services and Client Alignment, the Digital Engagement Specialist translates product releases and customer insights into measurable in‑product outcomes that strengthen long‑term client relationships and support revenue growth. About Netsmart At Netsmart, improving care delivery isn’t just our aspiration; it’s our passion! For more than 50 years, we’ve been a healthcare software company developing technology and providing services in behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolv...