Customer Service Representative

Job description

Company Description Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide. Job Description: Summary: Responsible for maintaining defined territory and customer base with quotations, sales order entry, and delivery creation. Support Field Sales Engineers in all customer aspects to achieve corporate goals. Essential Duties and Responsibilities: - Provide superior service while working in partnership with customers and Field Sales Engineers, in order to achieve sales goals. - Communicate daily with customers via email and telephone in response to RFQ’s, technical questions, order status, product issues, complaints and blanket order renewal. - Ability to efficiently process standard orders to meet internal turnaround goal of 24-hours. - Ability to multi-task due to inevitable customer interruptions, while maintaining the ability to redirect back to original task...