Customer Service Representative

Job description

Description The Customer Service Representative is responsible for ensuring Customers’ orders are placed, processed, tracked and returned in a timely manner. This role collaborates with the Sales and Operations teams to deliver outstanding customer experience while growing relationships with the accounts. Duties and Responsibilities: - Accurately manage the order input process as it relates to price, terms of sale, product, quantity, ship to, sold to and customer’s special instructions. - Ensure all policy processes are followed and necessary documents are verified and kept on file as needed. - Work with internal supply chain departments to keep customers updated as to their order status if changes occur, in a pro-active manner. - Maintain system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enter appropriate reason code. - Complete all product returns or invoice adjustments in a timely manner. - Work closely with Sales Representatives regarding price inquires, discrepancies on customers purchase orders, update on customer order status, and monthly consignment inventory. - Quoting, follow-up, expediting and executing customers’ r...