Welcome Desk Agent

Job description

W LONDON – CONTROL YOUR BEAT: Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End. HOW YOU WILL MAKE A DIFFERENCE: - Responsible for the daily operations at our Welcome Desk. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true. - Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel. - Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction. - Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences. - We are ALL-IN, and have more teams that we cooperate with . We expect you to be flexible to work with other departments. You’re not the only one on stage. - Communicating with your team and other departments is key. The Style departmen...