Representative II, Customer Service

Job description

Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release. I. Job Summary: The Customer Service Representative II position receives and processes inquiries from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. The role manages a high volume of inbound and outbound interactions from CE partners via telephone and email. II. Essential Duties and Responsibilities: - Independently and proficiently fields customer service inquiries and transactions of low to high level complexity from residential, commercial, industrial, and/or public sector customers for assigned market area(s). - Utilizes excellent and professional written and verbal communication skills to respond to incoming requests. Provides education and information regarding accounts, charges, billing, and contracts that may be standard or advanced. - Communicates concise and accurate information. - Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. - Maintains customers’ accounts by processing service change and billing requests - Confirms understa...